Refund Policy

Effective Date: 5/19/2025

 

At The Fine Dining Chef, we take pride in providing a premium dining experience with high-quality, from-scratch dishes. Because of the nature of our pop-up and catering services, all sales are final, and no refunds, exchanges, or credits will be issued except where required by law.

 

Pop-Up & Event Orders

• All food purchases at our pop-ups are final and non-refundable.

• We do not offer refunds for missed pickups, late arrivals, or dissatisfaction with food taste or portion size.

• Menu items may sell out and are subject to change based on seasonal availability.

 

Catering & Private Dining

• A non-refundable deposit is required to confirm all catering or private event bookings.

• Cancellations or changes must be made by the deadline outlined in your event agreement.

• Refunds will not be issued for cancellations after the agreed deadline or for no-shows.

 

 Food Allergies & Preferences

We do our best to accommodate dietary needs, but we are not responsible for allergic reactions, dietary restrictions, or taste preferences. All food is prepared in a shared facility that may contain allergens including (but not limited to) dairy, eggs, gluten, nuts, soy, and shellfish.

 

Customer Satisfaction

If you believe there was an error with your order (e.g., incorrect item), please notify us immediately at the time of service or via email within 24 hours. While refunds are not guaranteed, we will review the issue in good faith.

 

Contact Us

For questions about this policy or concerns about an order please contact us here.